How to sign up for a CSA!

1. Register & get your account first!
   
2. Pick your location & the corresponding pick up/drop off days associated will appear! Most locations only have one pick up day option.
   
3. Select your CSA Subscription type! Half Share or Full Share Weekly or Half or Full share Bi-weekly
   
4. Choose One Payment Plan;
   • Pay in full -Single payment upfront
   • Payment Plan -Four payments distributed over the course of the season.
   • Pay by order
     
5. Choose Bulk pre payment delivery fees &/or pay by order delivery fees
6. Pay Subscription, at check out choose your payment method; credit card, cash, etransfer.
   
   
   
7. Confirm Subscription

Changing Pick Up Locations

This is important! So you don’t end up with 2 different orders! If your pick up location does not match the seasonal availability you won’t be able to shop because that location has no availability! ( IE. If your account is still set for Winter Whitby Drop off & it is now Summer, your not going to be able to shop for that location!)

The Share location must match the shopping location that is located in your profile under “overview”.

Please note! Shopping Locations do not automatically update, to match the location chosen during the purchase of your share.

Customizing & Adding Extras!

The share is fully customizable & you can add extras!

1. During initial review of order you can edit with the pencil icon next to each product/item or delete with the trash can icon.
   
2. Due to the minimum order value assigned to the weekly basket, it is easier to first add items & then delete items; the system will not allow to go below the value of your box.
3. Click “Continue Shopping” to add & select from our additional veggie & fruit products & other Farm Stand offerings.

Time Periods for Customization for Spring/Winter CSA Subscriptions & Summer CSA Subscriptions

Spring & Winter

• Customization periods for Spring and Winter CSA Subscriptions start; Bi-weekly at 8am Monday Mornings & end at 7pm Thursday nights.
• During the week before the CSA pick up day.

Summer

Customization periods for the Summer are as follows!

• Customers with basket pick ups and deliveries; TUESDAY, WEDNESDAY, THURSDAY, your customization period starts Thursday at 8pm and ends Sunday at 11:30pm.
• Before pick up day.
• Customers with basket pick ups and deliveries FRIDAY and SATURDAY, your customization period starts Monday at 8am and ends Thursday at 11:30am.
• Before pick up.

THE COMMITMENT OF A CSA VS. FARM STAND

Farm Stand

As a Farm Stand customer your purchases are “a la cart”, you are not making a commitment to your farmer. You pay full market table prices.

CSA Subscriptions

• You are making a commitment and save 10% off your food bill as a result.
• Orders are automatically confirmed = less worry or hassle.
• You go in and customize as needed.
• You get first dibs on what is in the field.
• They are weekly or bi-weekly commitments.
• Non Refundable.
• You can hold or cancel a share then let us know what latter date you want to double up on!
• We need notice in advanced to put the request into the system!

Your share funds must be used within the CSA Subscription time period you purchased. (i.e. If you purchased a Summer CSA Subscription you can double up in that Subscription period.) The funds do not carry over to Winter or Spring Subscription packages.

It is your responsibility to pick up, we will not create you a new share if you fail to pick up the basket we packed for you! For a share to be doubled up in the future, you must have put it on hold, or canceled that week, and let us know.

We reserve the right to substitute any items during the season as needed. ( i.e. mesclun instead of arugula or kohlrabi instead of bok-choy) There are many factors that play into availability that are out of our hands! Weather, insect damage, hail, just to name a few! Nothing is guaranteed.

Please Give Us Feed Back!

If you have a problem with any product let us know! We cannot always see something wrong on the inside! ( i.e. core rot in Napa cabbages) Or people are in training and have not grasped the quality control as they themselves have never used the vegetable before.

So please, please let us know we cannot resolve a problem without feedback!

We also welcome positive feedback!

• What are you enjoying?
• Recipe suggestions.
• Unpacking videos.
• Testimonials
• Likes & Shares on Social Media!

Canceling Subscriptions

Subscription Cancellations can be requested in your account!

It will not happen immediately, we ask for feedback as to why you are choosing to cancel your seasonal subscription.

A CSA Subscription is a commitment between the consumer and the grower and we grew the product for you and take the commitment seriously, we hope you do too!  We need to know what is working and what is not!