How to sign up for a CSA!

1. Register & get your account first!
   
2. Pick your location & the corresponding pick up/drop off days associated will appear! Most locations only have one pick up day option.
   
3. Select your CSA Subscription type! Half Share or Full Share Weekly or Half or Full share Bi-weekly
   
4. Choose One Payment Plan;
   • Pay in full -Single payment upfront
   • Payment Plan -Four payments distributed over the course of the season.
   • Pay by order
     
5. Choose Bulk pre payment delivery fees &/or pay by order delivery fees
6. Pay Subscription, at check out choose your payment method; credit card, cash, etransfer.
   
   
   
7. Confirm Subscription

Changing Pick Up Locations

This is important! So you don’t end up with 2 different orders! If your pick up location does not match the seasonal availability you won’t be able to shop because that location has no availability! ( IE. If your account is still set for Winter Whitby Drop off & it is now Summer, you’re not going to be able to shop for that location!)

The Share location must match the shopping location that is located in your profile under “Overview”. Also make sure to change your “Default Distribution Location” under the tab “Account Information“, otherwise the “Shopping For” location in the “Overview” tab will keep reverting back to your default.

Please note! Shopping Locations do not automatically update, to match the location chosen during the purchase of your share.

Customizing & Adding Extras!

The share is fully customizable & you can add extras!

1. During initial review of order you can edit with the pencil icon next to each product/item or delete with the trash can icon.
   
2. Due to the minimum order value assigned to the weekly basket, it is easier to first add items & then delete items; the system will not allow to go below the value of your box.
3. Click “Continue Shopping” to add & select from our additional veggie & fruit products & other Farm Stand offerings.

Time Periods for Customization for Spring/Winter CSA Subscriptions & Summer CSA Subscriptions

Spring & Winter

• Customization periods for Spring and Winter CSA Subscriptions start; Bi-weekly at 8am Monday Mornings & end at 7pm Thursday nights.
• During the week before the CSA pick up day.

Summer

Customization periods for the Summer are as follows!

• Customers with basket pick ups and deliveries; TUESDAY, WEDNESDAY, THURSDAY, your customization period starts Thursday at 8pm and ends Sunday at 11:30pm.
• Before pick up day.
• Customers with basket pick ups and deliveries FRIDAY and SATURDAY, your customization period starts Monday at 8am and ends Thursday at 11:30am.
• Before pick up.

THE COMMITMENT OF A CSA VS. FARM STAND

Farm Stand

As a Farm Stand customer your purchases are “a la cart”, you are not making a commitment to your farmer. You pay full market table prices.

CSA Subscriptions

• You are making a commitment and save 10% off your food bill as a result.
• Orders are automatically confirmed = less worry or hassle.
• You go in and customize as needed.
• You get first dibs on what is in the field.
• They are weekly or bi-weekly commitments.
• Non Refundable.
• You can hold and reschedule, or cancel a share.

Your share funds must be used within the CSA Subscription time period you purchased. (i.e. If you purchased a Summer CSA Subscription you can double up in that Subscription period.) The funds do not carry over to Winter or Spring Subscription packages.

It is your responsibility to pick up, we will not create you a new share if you fail to pick up the basket we packed for you! For a share to be doubled up in the future, you must have put it on hold, or canceled that week, and let us know.

We reserve the right to substitute any items during the season as needed. ( i.e. mesclun instead of arugula or kohlrabi instead of bok-choy) There are many factors that play into availability that are out of our hands! Weather, insect damage, hail, just to name a few! Nothing is guaranteed.

Please Give Us Feed Back!

If you have a problem with any product let us know! We cannot always see something wrong on the inside! ( i.e. core rot in Napa cabbages) Or people are in training and have not grasped the quality control as they themselves have never used the vegetable before.

So please, please let us know we cannot resolve a problem without feedback!

We also welcome positive feedback!

• What are you enjoying?
• Recipe suggestions.
• Unpacking videos.
• Testimonials
• Likes & Shares on Social Media!

Canceling Subscriptions

You can cancel your order by going into your cart and clicking the ‘Cancel Order’ button.

Put subscription on hold & reschedule:

You can put a hold on your subscription by going to your ‘Subscription’ tab in your profile and clicking on the orange “Put Subscriptions on Hold” button or the orange “Options” button. You find a hold button also in your Subscription Detail by clicking on your underlined share.

Holding a subscription just means that you are per-cancelling that particular CSA order. But, holding a subscription WITHOUT rescheduling that share/order results in forfeiture of the funds.

To hold and reschedule your share, use the distribution schedule. You can reschedule your on hold share to a future pick up date. Any green day is a pick-up day and if you wish to put any of those on hold, click on it and a window will pop up giving you the option to reschedule that particular share to another scheduled pick-up day. You will then receive 2 shares on that day. The “on hold” date will turn red. 

Remember that you can only put a hold on a share a minimum of 8 days in advance. (Great for people that like to plan ahead, but don’t worry if you’re somebody that is more spontaneous!) If your share has already been created (meaning once the customization period has started), putting a hold on the upcoming share is not possible anymore. You can just cancel your order by going into your cart and clicking the “Cancel Order” button. If you wish to also reschedule the share, please reach out to us and we can make sure that you’ll receive a double share on a future pick-up date during the season.

How to change your pick-up day or location at check-out:

At check-out, you have the opportunity to change your location by using the pencil symbol next to “Location:” under “Distribution Information“; but it is limited to locations that share the same assigned pick-up day. E.g.: If you usually pick up on a Wednesday in Whitby, you can change your pick-up to Brooklin as it is also on Wednesday.

(For Farmstand customers) If you’ve shopped for the wrong day, start over again. You cannot change the pick-up day during check-out, so if you want to pick up at a different location that has a different pick-up day assigned to it, that’s the only way.

E.g. You want to pick up On Farm but you ended up shopping for Monday, so you are currently not seeing On Farm as a location option but only Prince Albert and Whitby.

Refer to the “Changing Pick Up Locations“ question in the FAQ to make sure you have selected the right shopping location.

Tip: Check the “Shopping for” on the produce page next time before filling your cart, to make sure you are shopping for the day that has your preferred pick-up location assigned for it. (See ‘When and Where can I pick up an order?’!)

Furthermore, if you have a CSA order that you want to pick up on a different day/location (e.g. Instead of your usual Friday Port Perry you’d like Saturday On Farm), you’d have to contact us to make that change. Changing a CSA subscription pick-up day is not possible in the way that is described in the point above.

I forgot to confirm or wasn’t done with my order and now I can’t find it in my cart:

When you order as a regular farmstand customer, you have to confirm your order once you’re done shopping. If you were not done with shopping and wanted to come back to it at a later point, or you were reminded by an email that you still have an unconfirmed order in your cart, but your cart is empty, go to your ‘Overview‘ tab in your profile. You should find your order here and it will appear once again in your cart when you click “View Order“.

I want to modify my order but can’t find it:

As long as the ordering period is still open, you can keep going back to your order to customize it, even if you had confirmed it previously. If you can’t find your order in your cart, check your “Overview” tab in your profile. You will find your order here.

When and Where can I pick up an order?

Summer:

*only for Farmstand customers

Winter & Spring:

To see the address for each location, please refer to the home page or the subscription page on our website.

How do I know if I’m signed up for a share?

You’ll get a confirmation e-mail after successfully subscribing to a share. You can also always check your “Subscription” tab in your profile to see which shares you are subscribed to.